Our client, a leading retail company requires Manager Refrigration for Mumbai location. JCO/NCO from Electrical , Mechanical branch best suits this role.

Job Purpose:

1.1 The responsibility of this position is to maintain, monitor and enhance Facility Management processes relevant to Refrigeration (Chiller & Freezer) servicethat ensure the efficient and smooth Business operations across Pan India by managing zone / state FM team, Customer, Vendor/OEM as per SOP/ SLA.

2. Key Responsibilities:

2.1	Tracking & control the C&F critical faults>7 days&and non-critical faults >15 days on daily basis across Pan India.
2.2	C&F Preventive maintenance completion as per calendar and breakdown maintenance.
2.3	Ensure the efficient and smooth FM operations across Pan India with respect to Refrigeration

3. Job Description:

3.1 Financial:

	Activities/ Tasks	Measurable Output
3.1.1	Review budgets , control spends & proper forecasting	Actual Vs Planned

3.2 Operational:

	Activities/ Tasks	Measurable Output
3.2.1	Managing the Refrigeration services / operations as per approved SOP’s/ SLAs by the Head of Department.	FMNOC Report
3.2.2	Responsible for fulfilment of ISO : QMS 9001 & EnMS 50001 Compliance as per applicable international standard	Audit Reports
3.2.3	Monitoring the planned C&F preventive maintenance plan for the cluster in coordination with Zonal / state team.	Maintenance schedules
3.2.4	Periodical Review / meetings / conference calls with FMTeam, vendors internal customers to achieve maximum uptime for equipment’s	Critical incident
3.2.8	Monitor & ensure Resolution of pending technical issues	Snag List
3.2.9	Drive the continual improvement projects in Refrigeration	Project Report
3.2.10	Conduct periodic Store Audit to check Maximum Uptime for equipment’s / service delivery	Store Audit Reports
3.2.11	Meeting / review with customers ,format SPOC and FM team for better service delivery in line with business	Minutes of meeting
3.2.12	Review with Procurement / FC&A for WO / PO	Minutes of meeting
3.2.13	Review of Scope for C&F services to avoid confusions and business continuity of operation	SLA
3.2.14	Periodic review and Creationof FM SOPs with respect to category for business continuity of operation and continual improvement	Weekly review meeting
3.2.15	Validation of First Information Report / Action Taken Report of critical incident occurred across Pan India relevant to C&F	FIR /ATR Reports
3.2.16	Root Cause Analysis(RCA) of chronic issues / Repetitive failure	RCA Reports
3.2.17	Asset master management (New equipment's dispatched during refit / refresh) review & ensure correctness	Asset Master
3.2.18	Encourages and is open to the initiatives, feedback and ideas of others, in the interests of improving service delivery, quality and performance	_________
3.2.19	Monitoring vendor payments for Business Continuity of Operation	Benchmark
3.2.20	Conducting store audit as per defined frequency to understand customer requirement & analyzing the quality of service delivery.	Store Audit Report

3.3 People Development:

	Activities/ Tasks	Measurable Output
3.3.1	To engage theFM Zone /State/ Vendorteam to resolve the C&F faults within agreed timelines.	Team performance
3.3.2	Imparting training to new employees, explain processes & documentation and driving them to perform efficiently.	Training Record

3.4 Customer:

	Activities / Task	Measurable Output
3.4.1	To put in place systems and processes to achieve ‘customer centricity’ as a key value across all levels of the organization	Customer Satisfaction Index
3.4.2	Monitor & Review theinternal customer relationship management strategies and also define processes for excellence in customer relationship management towards achieving better customer satisfaction	Customer Satisfaction Index
3.4.3	Prepare ,Implement & Monitor the action plan to improve customers Fair & Poor rating obtained during the Feedback survey	Customer Feedback Survey

4. Key Performance Indicators:

	Dimensions	Key Performance Indicators	Suggested Measures
4.1	*Financial*	Review budgets , control spends & proper forecasting	Planned V/s Actual
4.2	*Operational*	Smooth business operation	Critical Incident with Business
4.3	*People Development*	Team Management	Team Morale/ Motivation index
4.4	*Customer*	Timely quality Service delivery / Customer satisfaction	Internal Customer Satisfaction Index

5. Competencies:

5.1	Leadership quality
5.2	Strong oral and written communication skills
5.3	Result oriented
5.4	Effective Team Management
5.5	High level analytical and problem-solving skills with a solution focus
5.6	Negotiation Skills
5.7	Technical decision making ability
5.8	Good Knowledge in Refrigeration ( Chiller ,Freezer etc)
5.9	Electrical basic knowledge

6. Educational Qualification:

6.1	Degree in Mechanical Engg, Refrigeration Engg.
6.2	Substantial knowledge of the purpose and functions of Refrigeration system Maintenance

7. Experience:

7.1	Total Yrs: 8 +
7.2	Relevant Yrs: 5+
7.3	Preferred Industry: Maintenance, Manufacturing ,Retail, Engineering

8. Reporting Relationship:

Reporting To: National Operation Lead- FM

Reportees: NA

Peer Group: Operations and NHQ FM

9. Level: Assistant Manager /Deputy Manager /Manager